Mayflower Removals Privacy Policy

Introduction

At Mayflower Removals, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and share your data, and outlines your rights under UK data protection laws, including the General Data Protection Regulation (GDPR).

We promise to:

- Keep your personal information safe and secure.

- Never sell your personal information.

- Only share your information with trusted partners and only with your consent.

- Give you full control over your marketing preferences.

1. Legal Basis for Using Your Data

We may process your personal data for one or more of the following reasons:

- To prepare a quote or carry out a survey before entering into a contract with you.

- To fulfil a contract, such as delivering moving services.

- When it is in our legitimate business interests and not overridden by your rights.

- When you have given us explicit consent.

2. How We Collect Your Information

We collect personal information through:

- Enquiries submitted online, by phone, or in person

- Communications via phone, email, or live chat

- Video or in-home surveys

- Customer feedback or promotions

- Information provided by estate agents, comparison websites, or other partners

3. What Information We Collect

We may collect the following data:

- Name, address, email, and phone numbers

- Payment and bank details

- Moving inventory and job-related documents

- Feedback and survey responses

- IP address, browser type, and website usage (see our Cookie Policy)

4. How We Use Your Data

Your personal information may be used to:

- Provide quotations and arrange surveys

- Manage bookings and carry out moving services

- Arrange insurance, customs, or other legal documentation

- Process payments and refunds

- Communicate important service updates

- Offer relevant moving tips or product recommendations

- Respond to claims, complaints, or legal obligations

---

5. Sharing Your Data

We may share your information with:

- Our subcontractors, agents, or trusted service providers

- Insurance companies and claims handlers

- Comparison or referral websites that introduced you to us

- HMRC, law enforcement, or other government bodies if required

- Technology partners who provide software, video survey platforms, or marketing support

---

6. International Transfers

If it becomes necessary to transfer your data outside the UK or EEA (e.g., for international moves), we will ensure appropriate safeguards are in place, such as standard contractual clauses or processing in countries deemed to have adequate data protection standards.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary:

- For up to 7 years after your last service, to comply with legal obligations and resolve any claims.

- Longer if required for regulatory or legal purposes.

---

8. Your Rights

Under UK law, you have the right to:

- Access your personal data

- Request correction of inaccurate or incomplete data

- Request erasure of your data (in certain cases)

- Restrict or object to the processing of your data

- Withdraw consent at any time

- Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at [email protected]

9. Cookies & Website Usage

We use cookies to enhance your experience and analyse website traffic. You can manage or delete cookies via your browser settings. See our [Cookie Policy](#) for more details.

10. Direct Marketing

With your permission, we may send you updates on offers or services. You can opt out at any time by emailing us or clicking "unsubscribe" in any marketing message.

11. Policy Updates

This policy is reviewed regularly and was last updated in July 2025. We will notify you of any significant changes.